Privacy Policy

vibrant-heath Pty Ltd (ABN 45 678 912 340) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vibrant-heath.com or engage with our services.

Information We Collect

Personal Information You Provide

When you interact with us, you may provide personal information including:

• Name and contact details (email address, postal address)
• Property information relevant to energy assessments
• Electricity usage data and bills you choose to share
• Payment and billing information
• Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and approximate location
• Pages visited and time spent on site
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Analyse website usage to improve user experience
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Legal Basis for Processing (Australian Privacy Principles)

We collect and process personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We only collect information that is reasonably necessary for our functions and activities.

Information Sharing and Disclosure

We may share your information with:

• Service providers who assist our business operations (installation contractors, IT services)
• Electricity retailers and grid operators as required for installations
• Government bodies for rebate applications on your behalf
• Professional advisors (accountants, lawyers) as necessary
• Regulatory authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Staff training on data protection

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. For completed installations, we typically retain records for 10 years to support warranty claims and regulatory requirements.

Your Rights

Under Australian privacy law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

For privacy-related enquiries or to exercise your rights, contact our Privacy Officer:

Email: [email protected]
Post: Privacy Officer, vibrant-heath Pty Ltd, Level 4, 127 Creek Street, Brisbane QLD 4000